Inclusivity and accessibility.
Beth, the Community Director for Bevy and CMX, shared this thought with me recently as she was chatting about moving to online events during the pandemic.
Latest
Community
Transparency
Nurturing an active community is vital. When you do, it helps you build genuine and long-lasting relationships with your members that are more than surface-level.
The magic of cohorts: How small groups can drive engagement in large communities
Cohort-based engagement can be a powerful way to bring connection to even the largest of communities.
Beyond the newsletter
An audience is not a community.
It’s not just about defining community, but defining your community.
Because if they're not, you'll never be talking about the same thing.
Designing Joy for Communities.
“I think one of the biggest things that were different for me building this community is having access to a brand team” Rachael Silvano, Community Operations Manager at Zapier, shared this with me recently. You see, I was waxing lyrical about how the Zapier Wizards Guild feels alive and full
Who are you selling to?
'Who' is arguably more important than the; what, why or when of your community and its platform.
Hero of the story
Making others look great, in front of their boss.
Yes, Chef. Metrics Matter, Chef.
I’m sure data and metrics play some part in your role.
The Ski Slope Funnel
We know that customers are individuals. Not all routes to sale will look the same. That’s when I began to visualise the different routes as a piste map.
Rhythms and progress
September feels like a fresh start. Which is odd considering it’s the 9th month.
Your community platform should be designed like a city.
Back in 2019, I had a real-life UX problem in Manchester, which led me to think further about how we should all be building our platforms.